Pro Credits – Terms and Conditions

These Terms and Conditions ("Terms") govern the purchase, use, and validity of Pro Credits offered by maka Agency (Zweng & Kayis GbR) ("Company"). By purchasing or using Pro Credits, the customer ("Customer") agrees to these Terms.

1. Definition of Pro Credits

Pro Credits are prepaid service credits that can be used for customizations, technical support, or additional services related to our products. Each credit represents a specific unit of service time or value as determined by the Company.

2. Usage & Limitations

• Pro Credits can only be redeemed for services explicitly offered by the Company.

• The scope of services covered by Pro Credits will be communicated before a service request is initiated.

• Pro Credits cannot be used for third-party services, licensing fees, or unrelated projects.

• Pro Credits are non-transferable to other customers without explicit consent from the Company.
  
  

3. Validity & Expiry

• Pro Credits are valid for 12 months from the date of purchase.

• Any unused credits after expiration will be forfeited and cannot be refunded or reactivated.

• The Company may extend the validity of credits at its sole discretion in individual cases.
  
  

4. Refunds & Adjustments

• Pro Credits are non-refundable, except where required by applicable consumer protection laws.

• If a service request is canceled before work begins, credits will be reinstated to the Customer’s account.

• Once a service has started, Pro Credits cannot be refunded or transferred.

• If issues arise with a service performed using Pro Credits, the Company will seek to resolve the matter but is not obligated to refund credits.
  
  

5. Changes & Updates

• The Company reserves the right to modify or discontinue the Pro Credits program at any time.

• Changes to the Terms will be communicated via email or on our website.

• Continued use of Pro Credits after modifications constitutes acceptance of the updated Terms.
  
  

6. Fair Use & Liability

• The Company reserves the right to refuse services that fall outside the intended use of Pro Credits.

• Abuse or misuse of Pro Credits may result in suspension or termination of usage rights.

• The Company is only liable for damages caused by intentional or grossly negligent behavior. Liability for indirect damages or lost profits is excluded unless required by mandatory German law.

• These Terms do not affect the statutory warranty rights of the Customer under German law.
  
  

7. Contact & Support

For inquiries regarding Pro Credits, please contact us here.

By purchasing and using Pro Credits, the Customer acknowledges having read, understood, and agreed to these Terms.

maka Agency (Zweng & Kayis GbR)
Burgweg 25
87459 Pfronten
Germany

Website: https://www.maka-agency.com
Email: support@maka-agency.com